Overview of Unified Messaging System
Omnichannel engagement is key to customer acquisition and helps businesses boost loyalty rates. CPaaS+ enables excellent customer service and reaches customers at their preferred channels of communications, engaging them with contextually relevant experiences.
It offers features such as hosted contact centers, CRM integration, chatbots, social media management, email newsletters, SMS and video marketing campaigns, and much more.
Enhance your business revenue and improve your product portfolio offerings by using CPaaS+ today.
Advantages of Unified Messaging System
- AI-powered customer interactions
- Improved lead management, conversion tracking, and better customer service automation
- Hosted contact centers, cloud-based automatic call distribution, IVR, and WebRTC support
- Programmable chatbots, number masking services, and N-code flow builder for custom communications
- API Network Level Recording and exclusive Campaign Management module
- Powerful revenue enhancement services, open APIs, and plug & play model
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